Reporting Migration to the Google Cloud Platform
Scheduled Maintenance Report for Symantec Web Security Service
The scheduled maintenance has been completed.
Posted May 21, 2021 - 23:59 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 21, 2021 - 00:00 UTC
We have made an adjustment to the original date when this change is going to be applied. The new date for the reporting service migration is May 21, 2021. The impact and customer actions remains unchanged.
Posted Apr 29, 2021 - 15:10 UTC
As part of the Web Security Service reporting migration to the Google Cloud Platform, our Hosted Reporting Service will be using new IP addresses, replacing the existing IPs currently used.

The DNS hostnames will remain the same, customers using DNS will need to ensure to update any whitelisting in place.

Required Action
Customers connecting via IP will need to start using the new IPs once the reporting service migration is complete, which we currently plan to be on May 21, 2021.

All access log files sent to the Hosted Reporting Service using the IPs being retired before May 21, 2021, will be ingested normally. After the cutover, only access log file uploads using the new IPs will be ingested into the Hosted Reporting service.

Click here for the list of regions and IPs.

Further communications regarding the completion of this migration, if needed, will be published as we get closer to May 21, 2021.

Reporting Problems
If you experience issues following this release, contact Technical Support. Support information is located at or on the main Web Security Service Portal page at

For real time updates and status visit and subscribe to Broadcom Service Status:
Posted Apr 05, 2021 - 17:47 UTC
This scheduled maintenance affected: Portal & Reporting (Reporting Services and Portal Dashboards).