Update - As of July 7, 2020, we continue to deploy a permanent fix. The rest of the deployment is now expected to finish by July 17, 2020. A small subset of remaining impacted customers may continue to experience blank status or inaccurate connection status details.

We will provide additional updates as new information becomes available.
Jul 7, 19:09 UTC
Update - As of June 30, 2020, we continue to deploy a permanent fix. The rest of the deployment is expected to finish by July 7, 2020. A small subset of remaining impacted customers may continue to experience blank status or inaccurate connection status details.

We will provide additional updates as new information becomes available.
Jun 30, 20:58 UTC
Update - As of June 11, 2020, a fix has been deployed to half of our global infrastructure. The rest of the deployment is expected to finish by the end of June, 2020. Impacted customers may continue to experience blank status or inaccurate connection status details.

We will provide additional updates as new information becomes available.
Jun 11, 17:30 UTC
Identified - We have identified the underlying cause of this issue and currently working on developing a solution. We are targeting to deploy a permanent fix on June 12, 2020. Impacted customers may continue to experience blank status or inaccurate connection status details.

We will provide additional updates as new information becomes available.
Jun 3, 16:49 UTC
Update - We are continuing to investigate this issue. We will provide additional updates as new information becomes available.
Jun 2, 23:48 UTC
Investigating - We are investigating reports of an issue impacting Agent Status on Cloud Portal. Impacted customers may experience blank status or inaccurate connection status details. We are investigating the issue and will provide additional updates as new information becomes available.

Please note that all other aspects of our Web Security Service remain functional.
Jun 2, 17:57 UTC
Data Centers - Americas Operational
90 days ago
99.99 % uptime
Today
Buenos Aires (GARBA) Operational
90 days ago
100.0 % uptime
Today
Chicago (GUSCH) Operational
90 days ago
100.0 % uptime
Today
Dallas (GUSDA) Operational
90 days ago
100.0 % uptime
Today
Denver (GUSDV) Operational
90 days ago
100.0 % uptime
Today
Mexico City (GMXMC) Operational
90 days ago
100.0 % uptime
Today
Miami (GUSMI) Operational
90 days ago
99.94 % uptime
Today
Montreal (GCAMO) Operational
90 days ago
100.0 % uptime
Today
New York (GUSSA) Operational
90 days ago
100.0 % uptime
Today
San Jose (GUSSC) Operational
90 days ago
99.95 % uptime
Today
Sao Paulo (GBRSP) Operational
90 days ago
100.0 % uptime
Today
Seattle (GUSSE) Operational
90 days ago
100.0 % uptime
Today
Toronto (GCATO) Operational
90 days ago
100.0 % uptime
Today
Washington, DC (GUSAS) Operational
90 days ago
100.0 % uptime
Today
Data Centers - Europe, Middle East & Africa Operational
90 days ago
99.99 % uptime
Today
Amsterdam (GNLAM) Operational
90 days ago
100.0 % uptime
Today
Bucharest (GROBU) Operational
90 days ago
100.0 % uptime
Today
Copenhagen (GDKCP) Operational
90 days ago
100.0 % uptime
Today
Dubai (GAEDX) Operational
90 days ago
100.0 % uptime
Today
Dublin (GIEDU) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (GDEFR) Operational
90 days ago
100.0 % uptime
Today
Helsinki (GFIHE) Operational
90 days ago
100.0 % uptime
Today
Johannesburg (JNB2) Operational
90 days ago
100.0 % uptime
Today
London (GGBLR) Operational
90 days ago
99.98 % uptime
Today
Madrid (GESMA) Operational
90 days ago
100.0 % uptime
Today
Middlesex (GGBLO) Operational
90 days ago
100.0 % uptime
Today
Milan (GITMI) Operational
90 days ago
99.98 % uptime
Today
Munich (GDEMU) Operational
90 days ago
100.0 % uptime
Today
Oslo (GNOOS) Operational
90 days ago
100.0 % uptime
Today
Paris (GFRPA) Operational
90 days ago
100.0 % uptime
Today
Stockholm (GSESK) Operational
90 days ago
100.0 % uptime
Today
Tel Aviv (GILTA) Operational
90 days ago
100.0 % uptime
Today
Turin (GITTU) Operational
90 days ago
100.0 % uptime
Today
Zurich (GCHZU) Operational
90 days ago
100.0 % uptime
Today
Dubai (GAEDX2) Operational
90 days ago
100.0 % uptime
Today
Data Centers - Asia Pacific Operational
90 days ago
99.94 % uptime
Today
Auckland (GNZAU) Operational
90 days ago
100.0 % uptime
Today
Beijing (PEK1) Operational
90 days ago
99.95 % uptime
Today
Chennai (GINCH) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (GCNHK) Operational
90 days ago
100.0 % uptime
Today
Mumbai (GINMU) Operational
90 days ago
99.97 % uptime
Today
Osaka (GJPOS) Operational
90 days ago
100.0 % uptime
Today
Seoul (GKRSE) Operational
90 days ago
99.82 % uptime
Today
Shanghai (SHA1) Operational
90 days ago
99.6 % uptime
Today
Singapore (GSGRS) Operational
90 days ago
99.87 % uptime
Today
Sydney (GAUSY) Operational
90 days ago
100.0 % uptime
Today
Taipei (GTWTA) Operational
90 days ago
100.0 % uptime
Today
Tokyo (GJPTK) Operational
90 days ago
100.0 % uptime
Today
Wellington (GNZWL) Operational
90 days ago
100.0 % uptime
Today
Portal & Reporting Operational
90 days ago
99.39 % uptime
Today
API Services Operational
90 days ago
100.0 % uptime
Today
Cloud Portal Operational
90 days ago
99.77 % uptime
Today
Log Transfer Services Operational
90 days ago
100.0 % uptime
Today
Management UI Operational
90 days ago
100.0 % uptime
Today
PAC File Management System (PFMS) Operational
90 days ago
100.0 % uptime
Today
Reporting Services and Portal Dashboards Operational
90 days ago
97.77 % uptime
Today
Symantec Secure Login Operational
90 days ago
100.0 % uptime
Today
Software Download Licensing Operational
90 days ago
97.58 % uptime
Today
Global Services Operational
90 days ago
99.9 % uptime
Today
Data Center Selection  Services Operational
90 days ago
100.0 % uptime
Today
Mobile Device Enrollment Service Operational
90 days ago
99.57 % uptime
Today
Global Intelligence Network Operational
90 days ago
100.0 % uptime
Today
Anti-Malware Scanning Operational
90 days ago
100.0 % uptime
Today
Malware Analysis Sandbox Operational
90 days ago
100.0 % uptime
Today
DLP Scan Interconnect Operational
90 days ago
100.0 % uptime
Today
CASB Gateway Interconnect Operational
90 days ago
99.57 % uptime
Today
Web-Isolation Interconnect Operational
90 days ago
99.96 % uptime
Today
WebPulse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage