Web Security Service

Service availability and scheduled maintenance for Web Security Service.

Update - We have prepared a fix and continue testing over the weekend. We are targeting to deploy the fix to production environment early next week.

We will provide updates as soon as new information becomes available.
Oct 16, 04:36 UTC
Update - We are continuing to work on a fix for this issue.
Oct 15, 20:13 UTC
Identified - The issue has been identified and a fix is being implemented. Note that the connectivity issue is happening intermittently and only impacting Roaming Captive Portal globally.

We will provide updates as soon as new information becomes available.
Oct 15, 16:17 UTC
Update - We are continuing to investigate the issue with the highest priority. We will provide updates as soon as new information becomes available.

As a reminder there is no other impact to services and other access methods.
Oct 15, 13:47 UTC
Investigating - We are currently investigating connectivity access issues when using the roaming captive access method. When using this method some customers may experience account restriction errors. We will provide updates as soon as new information becomes available.

There is no other impact to services and other access methods.
Oct 15, 09:25 UTC
Data Centers - Americas Operational
90 days ago
99.99 % uptime
Today
Buenos Aires (GARBA1) Operational
90 days ago
100.0 % uptime
Today
Des Moines (GUSDM1) Operational
90 days ago
100.0 % uptime
Today
Des Moines (GUSDM2) Operational
90 days ago
100.0 % uptime
Today
Des Moines (GUSDM3) Operational
90 days ago
100.0 % uptime
Today
Las Vegas (GUSLV1) Operational
90 days ago
100.0 % uptime
Today
Mexico City (GMXMC1) Operational
90 days ago
100.0 % uptime
Today
Columbia (GUSCO1) Operational
90 days ago
100.0 % uptime
Today
Montreal (GCAMO1) Operational
90 days ago
100.0 % uptime
Today
Washington, DC (GUSAS2) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (GUSLA1) Operational
90 days ago
100.0 % uptime
Today
Sao Paulo (GBRSP1) Operational
90 days ago
100.0 % uptime
Today
Portland (GUSPO1) Operational
90 days ago
100.0 % uptime
Today
Toronto (GCATO1) Operational
90 days ago
99.99 % uptime
Today
Washington, DC (GUSAS1) Operational
90 days ago
99.95 % uptime
Today
Data Centers - Europe, Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Amsterdam (GNLAM1) Operational
90 days ago
100.0 % uptime
Today
Belgium (GBEBR11) Operational
90 days ago
100.0 % uptime
Today
Bucharest (GROBU1) Operational
90 days ago
100.0 % uptime
Today
Copenhagen (GDKCP1) Operational
90 days ago
100.0 % uptime
Today
Abu Dhabi (GAEAD1) Operational
90 days ago
100.0 % uptime
Today
Dublin (GIEDU1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt (GDEFR1) Operational
90 days ago
100.0 % uptime
Today
Helsinki (GFIHE1) Operational
90 days ago
100.0 % uptime
Today
Johannesburg (GZAJB1) Operational
90 days ago
100.0 % uptime
Today
Middlesex (GGBLO2) Operational
90 days ago
100.0 % uptime
Today
Madrid (GESMA1) Operational
90 days ago
100.0 % uptime
Today
Middlesex (GGBLO1) Operational
90 days ago
100.0 % uptime
Today
Milan (GITMI1) Operational
90 days ago
100.0 % uptime
Today
Munich (GDEMU) Operational
90 days ago
100.0 % uptime
Today
Oslo (GNOOS1) Operational
90 days ago
100.0 % uptime
Today
Paris (GFRPA1) Operational
90 days ago
100.0 % uptime
Today
Stockholm (GSESK1) Operational
90 days ago
100.0 % uptime
Today
Tel Aviv (GILTA1) Operational
90 days ago
100.0 % uptime
Today
Turin (GITTU1) Operational
90 days ago
100.0 % uptime
Today
Zurich (GCHZU1) Operational
90 days ago
100.0 % uptime
Today
Dubai (GAEDX2) Operational
90 days ago
100.0 % uptime
Today
Data Centers - Asia Pacific Operational
90 days ago
99.97 % uptime
Today
Auckland (GNZAU1) Operational
90 days ago
100.0 % uptime
Today
Beijing (PEK1) Operational
90 days ago
99.83 % uptime
Today
Mumbai (GINMU2) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (GCNHK1) Operational
90 days ago
100.0 % uptime
Today
Indonesia (GIDJK11) Operational
90 days ago
100.0 % uptime
Today
Mumbai (GINMU1) Operational
90 days ago
100.0 % uptime
Today
Osaka (GJPOS1) Operational
90 days ago
100.0 % uptime
Today
Seoul (GKRSE1) Operational
90 days ago
100.0 % uptime
Today
Shanghai (SHA1) Operational
90 days ago
99.85 % uptime
Today
Singapore (GSGRS1) Operational
90 days ago
100.0 % uptime
Today
Sydney (GAUSY1) Operational
90 days ago
100.0 % uptime
Today
Taipei (GTWTA1) Operational
90 days ago
100.0 % uptime
Today
Tokyo (GJPTK) Operational
90 days ago
100.0 % uptime
Today
Wellington (GNZWL) Operational
90 days ago
100.0 % uptime
Today
Portal & Reporting Operational
90 days ago
99.89 % uptime
Today
API Services Operational
90 days ago
99.75 % uptime
Today
Cloud Portal Operational
90 days ago
99.75 % uptime
Today
Log Transfer Services Operational
90 days ago
100.0 % uptime
Today
Management UI Operational
90 days ago
99.68 % uptime
Today
PAC File Management System (PFMS) Operational
90 days ago
100.0 % uptime
Today
Reporting Services and Portal Dashboards Operational
90 days ago
100.0 % uptime
Today
Symantec Secure Login Operational
90 days ago
100.0 % uptime
Today
Software Download Licensing Operational
90 days ago
100.0 % uptime
Today
Global Services Operational
90 days ago
99.97 % uptime
Today
Data Center Selection  Services Operational
90 days ago
100.0 % uptime
Today
Mobile Device Enrollment Service Operational
90 days ago
100.0 % uptime
Today
Global Intelligence Network Operational
90 days ago
100.0 % uptime
Today
Anti-Malware Scanning Operational
90 days ago
100.0 % uptime
Today
Malware Analysis Sandbox Operational
90 days ago
100.0 % uptime
Today
DLP Scan Interconnect Operational
90 days ago
99.94 % uptime
Today
CASB Gateway Interconnect Operational
90 days ago
99.93 % uptime
Today
Web-Isolation Interconnect Operational
90 days ago
99.87 % uptime
Today
WebPulse Operational
90 days ago
100.0 % uptime
Today
System for Cross-domain Identity Management Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.