We have resolved the underlying issue and the portal is fully restored. This incident is now resolved.
Posted May 22, 2020 - 17:06 UTC
As of 14:45 UTC, we have resolved the issue causing login errors and the Web Security Service Cloud Portal is now restored. We will continue to monitor the performance of the portal to ensure the service is fully restored. We will provide additional updates as new information becomes available.
Posted May 22, 2020 - 14:51 UTC
We have identified the cause of this issue and are working towards implementing a fix.
We will provide further updates as new information is discovered.
Posted May 22, 2020 - 14:46 UTC
The Web Security Service Cloud Portal is currently unavailable. We are working on resolving this issue on priority. Web Security Service continues to actively protect end-users with the last configured settings.
We will provide additional updates as new information becomes available.
Posted May 22, 2020 - 14:18 UTC
This incident affected: Portal & Reporting (Cloud Portal).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).