The queued backlog has been processed and logs are now downloading as expected. This incident has been resolved.
Posted Jul 10, 2020 - 03:33 UTC
We have identified and remediated the previously reported concern. There may be some continued lag in log downloads while the queued backlog is processed. The remaining backlog is expected to clear by July 10, 2020 at 01:00 UTC.
We are closely monitoring log requests through portal and APIs and will provide updates as new information becomes available.
Posted Jul 09, 2020 - 20:25 UTC
We are aware of customers in APJ region experiencing logs and reporting issues either through portal reporting and dashboards or through the customer facing APIs. Impacted customers may experience degraded performance with logs and reporting functionality.
We are handling this issue as a high priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.
We will provide an update as soon as more information becomes available.
Posted Jul 09, 2020 - 17:01 UTC
This incident affected: Portal & Reporting (API Services, Log Transfer Services, Reporting Services and Portal Dashboards).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).