London (GGBLR) Data Center Maintenance November 10, 2020
Scheduled Maintenance Report for Symantec Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Nov 10, 2020 - 22:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 10, 2020 - 19:00 UTC
Scheduled
Symantec, a division of Broadcom, will be performing maintenance in the London (GGBLR) data center. This maintenance will begin on November 10, 2020, at 19:00 UTC for a duration of 3 hours.

Impact
Expect the site to be completely unavailable during the maintenance window.

Required Action
• IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices.
• Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to ep.threatpulse.net should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
• Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
• Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

Schedule
Start Date: November 10, 2020, at 19:00 UTC
End Date: November 10, 2020, at 22:00 UTC

If you have further questions regarding this announcement, contact Technical Support. Support information is located at: https://support.broadcom.com/security
Posted Nov 02, 2020 - 21:47 UTC
This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (London (GGBLR)).