Between December 31, 2021 at 16:20 UTC and January 1, 2022 at 04:30 UTC, a subset of customers may have experienced issues with syncing new users and groups. Existing policies and users/groups remained fully operational.
The cause of this issue has been addressed and the service is fully restored. There was no impact to protection services and all other aspects of our service remained operational.
Maintenance note: Broadcom maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan; 19:00 for India) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.