General Product Release Maintenance
Scheduled Maintenance Report for Symantec Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Apr 09, 2021 - 00:00 UTC
Update
We are aware of some customers seeing access denied messages for requests though WSS. In some cases the users are presented with a block page stating the reason is related to not being a member of a group. The Auth Connector status screen will also report disconnected connections into WSS.

More information, cause and steps to resolve this issue can be found in this knowledge base article:

Access denied message when browsing through WSS
https://knowledge.broadcom.com/external/article?articleId=211879
Posted Apr 01, 2021 - 15:22 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 30, 2021 - 17:00 UTC
Scheduled
Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available.

Timing
The maintenance window will run from March 30, 2021, with an estimated completion date of April 8, 2021. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact
During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems
If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com
Posted Mar 29, 2021 - 19:15 UTC
This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Bucharest (GROBU1), Copenhagen (GDKCP1), Dubai (GAEDX1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (JNB2), London (GGBLR), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)), Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Las Vegas (GUSLV1), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)), and Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Mumbai (GINMU2), Hong Kong (GCNHK1), Mumbai (GINMU1), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)).