Madrid (GESMA) Data Center Maintenance on November 20, 2020
Scheduled Maintenance Report for Symantec Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Nov 20, 2020 - 23:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 20, 2020 - 16:00 UTC
Scheduled
Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service in the Madrid (GESMA) Data Center. This maintenance will start on November 20, 2020, at 16:00 UTC for a duration of 7 hours. During this maintenance event all services will remain operational and available.

Customer Impact
The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

    Schedule
  • Start time: November 20, 2020, at 16:00 UTC
  • End time: November 20, 2020, at 23:00 UTC

    Reporting Problems
    If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

    For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com
  • Posted Nov 18, 2020 - 12:15 UTC
    This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (Madrid (GESMA)).