Planned Maintenance in Washington (GUSAS) Data Center on October 21, 2020
Scheduled Maintenance Report for Symantec Web Security Service
The scheduled maintenance has been completed.
Posted Oct 21, 2020 - 06:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 21, 2020 - 03:00 UTC
Symantec, a division of Broadcom, will be performing maintenance in the Washington (GUSAS) data center. This maintenance will begin on October 21, 2020, at 03:00 UTC for a duration of 3 hours.

Expect the site to be completely unavailable during the maintenance window.

Required Action
  • IPsec: Customers should bring up their secondary tunnel prior during the maintenance window. Please ensure your IPSec implementation is fault tolerant by following configuration best practices.
  • Explicit over IPsec (“trans-proxy”): Customers that use explicit proxy through IPsec to should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
  • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
  • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

    Start Date: October 21, 2020, at 03:00 UTC
    End Date: October 21, 2020, at 06:00 UTC

    If you have further questions regarding this announcement, contact Technical Support. Support information is located at:

    For real time updates and status visit and subscribe to Broadcom Service Status:
  • Posted Oct 14, 2020 - 13:10 UTC
    This scheduled maintenance affected: Data Centers - Americas (Washington, DC (GUSAS)).