Web Security Service General Maintenance Announcement
Scheduled Maintenance Report for Symantec Web Security Service
The scheduled maintenance has been completed.
Posted Sep 03, 2020 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 02, 2020 - 23:59 UTC
Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available.

The maintenance window will run from July 20, 2020, with an estimated completion date of September 2, 2020. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact
The following describes what happens to connected clients, depending on access method used:

  • Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.

  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

    Reporting Problems
    If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

    For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com
  • Posted Jul 17, 2020 - 20:51 UTC
    This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Bucharest (GROBU1), Copenhagen (GDKCP1), Abu Dhabi (GAEAD1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (GZAJB1), Middlesex (GGBLO2), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)), Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Mumbai (GINMU2), Hong Kong (GCNHK1), Mumbai (GINMU1), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)), and Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)).