Chennai (GINCH) Data Center Maintenance August 26, 2020
Scheduled Maintenance Report for Symantec Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Aug 26, 2020 - 21:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 26, 2020 - 19:00 UTC
Update
Please take a note of the following updates:

Impact
During the maintenance period all aspects of our services are expected to function as normal.

Required Action
• IPsec: No customer action is required.
• Explicit over IPsec ("trans-proxy"): No customer action is required.
• Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
Posted Aug 24, 2020 - 19:51 UTC
Scheduled
Symantec, a division of Broadcom, will be performing emergency maintenance in the Chennai (GINCH) data center. This maintenance will begin on August 26, 2020, at 19:00 UTC for a duration of 2 hours.

Impact
This maintenance is expected to cause network interruptions. Only Chennai site will be impacted so that all other WSS sites remain available as backups.

Required Action
• IPsec: One or more brief disruptions may occur during the maintenance window which can be avoided by switching to a secondary site. Customers should ensure their configuration follows fault tolerance best practices.
• Explicit over IPsec ("trans-proxy"): Customers that use explicit proxy through IPsec to ep.threatpulse.net should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance.
• Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
• Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.

Schedule
Start Date: August 26, 2020, at 19:00 UTC
End Date: August 26, 2020, at 21:00 UTC
Posted Aug 24, 2020 - 18:40 UTC
This scheduled maintenance affected: Data Centers - Asia Pacific (Chennai (GINCH)).