Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 26, 2020 - 19:00 UTC
Please take a note of the following updates:
Impact During the maintenance period all aspects of our services are expected to function as normal.
Required Action • IPsec: No customer action is required. • Explicit over IPsec ("trans-proxy"): No customer action is required. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required.
Posted Aug 24, 2020 - 19:51 UTC
Symantec, a division of Broadcom, will be performing emergency maintenance in the Chennai (GINCH) data center. This maintenance will begin on August 26, 2020, at 19:00 UTC for a duration of 2 hours.
Impact This maintenance is expected to cause network interruptions. Only Chennai site will be impacted so that all other WSS sites remain available as backups.
Required Action • IPsec: One or more brief disruptions may occur during the maintenance window which can be avoided by switching to a secondary site. Customers should ensure their configuration follows fault tolerance best practices. • Explicit over IPsec ("trans-proxy"): Customers that use explicit proxy through IPsec to ep.threatpulse.net should take the same action as IPsec customers and bring up their secondary tunnel during the maintenance. • Explicit proxy / Unified Agent / Proxy Forwarding: The service will automatically redirect connections to an alternate infrastructure during the maintenance window. No customer action is required. • Others: Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the maintenance window to avoid an outage.
Schedule Start Date: August 26, 2020, at 19:00 UTC End Date: August 26, 2020, at 21:00 UTC
Posted Aug 24, 2020 - 18:40 UTC
This scheduled maintenance affected: Data Centers - Asia Pacific (Chennai (GINCH)).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).