The Johannesburg (JNB2) Data Center is fully operational. This incident has been resolved.
Posted Nov 20, 2020 - 17:00 UTC
The cause of the degraded performance has been identified and addressed. Full service has been restored to the Johannesburg (JNB2) Data Center.
We continue to monitor the performance and updates will be provided as new information becomes available.
Posted Nov 20, 2020 - 15:43 UTC
Our investigation into the cause of the degraded performance in the Johannesburg (JNB2) Data Center continues.
Additional updates will be provided as new information becomes available.
Posted Nov 20, 2020 - 14:53 UTC
We are aware that the customer connecting via the Johannesburg (JNB2) data center may experience degraded performance or disconnects. We are investigating the issue and will provide additional updates as new information becomes available.
Posted Nov 20, 2020 - 13:07 UTC
This incident affected: Data Centers - Europe, Middle East & Africa (Johannesburg (GZAJB1)).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan; 19:00 for India) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).