NAM Logs and Reporting Issue
Incident Report for Symantec Web Security Service
Resolved
We have confirmed that the reporting service is fully restored. We will continue to closely monitor this situation for any re-occurrence. This incident is now closed.
Posted Dec 31, 2020 - 16:04 UTC
Investigating
We are aware of customers in NAM region experiencing logs and reporting issues through portal reporting and dashboards. Impacted customers may experience degraded performance with logs and reporting functionality.

We are handling this issue as a priority and have engaged all appropriate teams. Please note that all other aspects of our Web Security Service remain functional.

We will provide an update as soon as more information becomes available.
Posted Dec 31, 2020 - 15:34 UTC
This incident affected: Portal & Reporting (Log Transfer Services, Reporting Services and Portal Dashboards).