Web Security Service

Service availability and scheduled maintenance for Web Security Service.

Critical Reminder: WSS Root CA Replacement
Scheduled Maintenance Report for Web Security Service
The scheduled maintenance has been completed.
Posted Sep 06, 2021 - 23:59 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 06, 2021 - 00:00 UTC

As previously announced, SSL intercept certificates in the WSS infrastructure will expire on September 5, 2021. It is critical that you schedule the work to distribute the new certificate to your client population to avoid service disruption.

Clients that are not updated on time will experience certificate validation errors which will disrupt access to TLS/SSL encrypted content. Clients can include any device that forwards traffic to WSS.

Required Action
Installing WSS Agent v7.1.1 or newer automatically installs the new certificate. Alternatively, the replacement certificate is available for download on the WSS portal and can be distributed using your existing certificate management tools. Both old and new certificates may coexist indefinitely. However, per certificate management best practices, we strongly recommend removing the expired certificate as soon as it is replaced with the new certificate.

For complete details, please visit this updated knowledge article:
Posted Aug 30, 2021 - 19:26 UTC
This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Belgium (GBEBR11), Bucharest (GROBU1), Copenhagen (GDKCP1), Abu Dhabi (GAEAD1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (GZAJB1), Middlesex (GGBLO2), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)), Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Las Vegas (GUSLV1), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)), and Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Mumbai (GINMU2), Hong Kong (GCNHK1), Indonesia (GIDJK11), Mumbai (GINMU1), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)).