Mobile Device Enrollment Service - New iOS Device Enrollment Unavailability
Incident Report for Symantec Web Security Service
Resolved
New device enrollment became unavailable between May 2nd 03:16 UTC and May 5th 15:46 UTC. Previously enrolled devices remained unaffected. The issue is now resolved.

All customers should immediately schedule an upgrade to the newest SEP Mobile agent (version 6.5) and update their SEP Mobile integration token as described here:

https://techdocs.broadcom.com/us/en/symantec-security-software/endpoint-security-and-management/endpoint-protection-mobile/1-0/Integrations_9/integrating-symantec-web-security-service-with-end-v131997634-d4221e15575.html

This action will fully replace the need for the Mobile Device Enrollment Service component in device enrollments going forward.
Posted May 05, 2021 - 19:43 UTC
This incident affected: Global Services (Mobile Device Enrollment Service).