We have monitored the service and confirmed the issue is now fully resolved. This incident shall now be closed.
Posted Sep 06, 2021 - 10:47 UTC
We have implemented a fix to resolve this issue. Customers using Web Isolation for WSS should no longer have issues with browsing. We will monitor the service for stability and provide updates as new information becomes available.
Posted Sep 05, 2021 - 18:44 UTC
We have identified the cause of the issue and currently working on a fix. We will provide an update when new information becomes available.
Posted Sep 05, 2021 - 17:57 UTC
We are currently investigating issues with customers using Web Isolation for Web Security Services (WSS) across multiple regions. Some customers may not be able to browse whilst using Web Isolation with WSS.
Maintenance note: Broadcom maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan; 19:00 for India) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.