The Tokyo (GJPTK) data center is fully operational. This incident is resolved.
Posted Sep 15, 2020 - 19:53 UTC
We continue to investigate the latency and/or connectivity issue in the Tokyo (GJPTK) data center that some customers are experiencing. Update will be provided as new information becomes available.
Posted Sep 15, 2020 - 07:17 UTC
We are continuing to investigate this issue.
Posted Sep 15, 2020 - 07:16 UTC
Customer connections to the Tokyo (GJPTK) data center may experience decreased performance or disconnects from the service. We are currently investigating the issue and will provide additional updates as new information becomes available.
Posted Sep 15, 2020 - 03:55 UTC
This incident affected: Data Centers - Asia Pacific (Tokyo (GJPTK)).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).