The Shanghai data center is fully operational. This incident is resolved.
Posted May 22, 2020 - 23:22 UTC
The connectivity to the Shanghai data center has been restored. We continue to monitor the data center performance.
We will provide additional updates as new information becomes available.
Posted May 22, 2020 - 21:16 UTC
Our investigation has determined the root cause of the site going offline is due to an unplanned maintenance. This maintenance is being performed by our service provider starting at 14:00 UTC and is expected to last till 20:00 UTC.
Customers connecting to the Shanghai data center are recommended to connect to Beijing data center until further notice.
Posted May 22, 2020 - 15:50 UTC
We are aware that the Shanghai (SHA1) data center is currently unavailable. We are investigating the issue and will provide additional updates as new information becomes available.
IPSec connected customers are requested to bring up their secondary tunnel (if configured) while we work towards resolving this incident.
Posted May 22, 2020 - 13:39 UTC
This incident affected: Data Centers - Asia Pacific (Shanghai (SHA1)).
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).