Web Security Service

Service availability and scheduled maintenance for Web Security Service.

General Product Release Maintenance
Scheduled Maintenance Report for Web Security Service
Update
Please be advised that the time duration for this maintenance has been extended. Here is the updated schedule:

Updated Schedule
• Start Time: January 06, 2022, at 00:00 UTC
• End Time: January 18, 2022, at 23:59 UTC

During this maintenance event all services will remain operational and available.
Posted Jan 14, 2022 - 18:16 UTC
Update
Please be advised that the time duration for this maintenance has been extended. Here is the updated schedule:

Updated Schedule
• Start Time: January 06, 2022, at 00:00 UTC
• End Time: January 17, 2022, at 23:59 UTC

During this maintenance event all services will remain operational and available.
Posted Jan 11, 2022 - 18:45 UTC
Update
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Jan 06, 2022 - 18:45 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 06, 2022 - 00:00 UTC
Scheduled
Symantec, a division of Broadcom, will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available.

Timing
The maintenance window will run from January 6, 2022, with a completion date of January 12, 2022. All maintenance will occur between 18:00 and 06:00 local data center time.

Impact
During this maintenance event all services will remain operational and available. The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / WSS Agent / SEP Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

Reporting Problems
If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com

Schedule
• Start Time: January 06, 2022, at 00:00 UTC
• End Time: January 12, 2022, at 23:59 UTC
Posted Jan 04, 2022 - 20:07 UTC
This scheduled maintenance affects: Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Delhi (GINDE), Hong Kong (GCNHK1), Indonesia (GIDJK11), Melbourne (GAUME), Mumbai (GINMU1), Mumbai (GINMU2), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)), Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Las Vegas (GUSLV1), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)), and Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Belgium (GBEBR11), Bucharest (GROBU1), Copenhagen (GDKCP1), Abu Dhabi (GAEAD1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (GZAJB1), Middlesex (GGBLO2), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)).