Web Security Service

Service availability and scheduled maintenance for Web Security Service.

Web Security Service Maintenance Announcement
Scheduled Maintenance Report for Web Security Service
The scheduled maintenance has been completed.
Posted Jul 08, 2020 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 07, 2020 - 23:59 UTC
Symantec will be conducting general maintenance to the Web Security Service. During this maintenance event all services will remain operational and available.

The maintenance window will run from June 15, 2020, with an estimated completion date of July 7, 2020. All maintenance will occur between 18:00 and 06:00 local data center time.

Customer Impact
The following describes what happens to connected clients, depending on access method used:
  • Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
  • IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action.

    Reporting Problems
    If you experience issues following this maintenance, contact Technical Support. Support information is located at https://support.broadcom.com/security or on the main Web Security Service Portal page at https://portal.threatpulse.com/.

    For real time updates and status visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com
  • Posted Jun 15, 2020 - 19:45 UTC
    This scheduled maintenance affected: Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Bucharest (GROBU1), Copenhagen (GDKCP1), Abu Dhabi (GAEAD1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (GZAJB1), Middlesex (GGBLO2), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)), Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)), and Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Mumbai (GINMU2), Hong Kong (GCNHK1), Mumbai (GINMU1), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)).