Web Security Service

Service availability and scheduled maintenance for Web Security Service.

Roaming Captive Portal Intermittent Connectivity Issue
Incident Report for Web Security Service
Resolved
This incident has been resolved.
Posted Oct 21, 2021 - 14:22 UTC
Update
We have successfully deployed a fix to our global infrastructure. Customers will no longer experience issues with Roaming Captive Portal.

We are continuing to monitor for any further issues. We will provide further updates as a new information becomes available.
Posted Oct 21, 2021 - 01:34 UTC
Monitoring
A fix has been implemented in Brazil and Japan infrastructure and we are monitoring the results.

We will provide further updates as a new information becomes available.
Posted Oct 18, 2021 - 21:24 UTC
Update
We have prepared a fix and continue testing over the weekend. We are targeting to deploy the fix to production environment early next week.

We will provide updates as soon as new information becomes available.
Posted Oct 16, 2021 - 04:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 15, 2021 - 20:13 UTC
Identified
The issue has been identified and a fix is being implemented. Note that the connectivity issue is happening intermittently and only impacting Roaming Captive Portal globally.

We will provide updates as soon as new information becomes available.
Posted Oct 15, 2021 - 16:17 UTC
Update
We are continuing to investigate the issue with the highest priority. We will provide updates as soon as new information becomes available.

As a reminder there is no other impact to services and other access methods.
Posted Oct 15, 2021 - 13:47 UTC
Investigating
We are currently investigating connectivity access issues when using the roaming captive access method. When using this method some customers may experience account restriction errors. We will provide updates as soon as new information becomes available.

There is no other impact to services and other access methods.
Posted Oct 15, 2021 - 09:25 UTC
This incident affected: Data Centers - Asia Pacific (Auckland (GNZAU1), Beijing (PEK1), Hong Kong (GCNHK1), Indonesia (GIDJK11), Mumbai (GINMU1), Mumbai (GINMU2), Osaka (GJPOS1), Seoul (GKRSE1), Shanghai (SHA1), Singapore (GSGRS1), Sydney (GAUSY1), Taipei (GTWTA1), Tokyo (GJPTK), Wellington (GNZWL)), Data Centers - Americas (Buenos Aires (GARBA1), Des Moines (GUSDM1), Des Moines (GUSDM2), Des Moines (GUSDM3), Las Vegas (GUSLV1), Mexico City (GMXMC1), Columbia (GUSCO1), Montreal (GCAMO1), Washington, DC (GUSAS2), Los Angeles (GUSLA1), Sao Paulo (GBRSP1), Portland (GUSPO1), Toronto (GCATO1), Washington, DC (GUSAS1)), and Data Centers - Europe, Middle East & Africa (Amsterdam (GNLAM1), Belgium (GBEBR11), Bucharest (GROBU1), Copenhagen (GDKCP1), Abu Dhabi (GAEAD1), Dublin (GIEDU1), Frankfurt (GDEFR1), Helsinki (GFIHE1), Johannesburg (GZAJB1), Middlesex (GGBLO2), Madrid (GESMA1), Middlesex (GGBLO1), Milan (GITMI1), Munich (GDEMU), Oslo (GNOOS1), Paris (GFRPA1), Stockholm (GSESK1), Tel Aviv (GILTA1), Turin (GITTU1), Zurich (GCHZU1), Dubai (GAEDX2)).