Web Security Service

Service availability and scheduled maintenance for Web Security Service.

New WSS Point of Presence in Jakarta, Indonesia (GIDJK11)
Scheduled Maintenance Report for Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Sep 21, 2021 - 00:00 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 20, 2021 - 23:45 UTC
Scheduled
The Symantec Web Security Service team is pleased to announce our newest point-of-presence (POP) in Jakarta, Indonesia (GIDJK11). The POP was engineered to service customers in the Asia Southeast region and features:

• Resilient, high-availability architecture
• Interconnections with CDNs, application providers, and regional ISPs
• Integration into our private high-speed backbone network
• Availability to all customers at no extra cost

General Availability Date: September 20, 2021

Designation GIDJK11

Egress IP Addresses:
• 168.149.180.0/24 NEW

Required Action
Prior to the general availability date:

• Third party applications that regulate connections by source IP address should be updated to accept connections from the egress IP networks listed above to ensure traffic proxied through WSS can reach the application.
• Failure to make these changes could prevent users from connecting to WSS, accessing third party web applications, or authenticating against the service using the Auth Connector (where applicable).
• WSS Agent, SEP Agent, and Unified Agent: Agent traffic will be automatically redirected to the new POP where appropriate. No action is required.
Please visit these KB articles for a full list of IP networks used by WSS:

Worldwide POP IP addresses:
https://knowledge.broadcom.com/external/article?legacyId=TECH242979

Reporting Problems
Experiencing issues? Contact technical support by visiting: https://support.broadcom.com/security.

For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com
Posted Sep 10, 2021 - 20:58 UTC
This scheduled maintenance affected: Data Centers - Asia Pacific (Indonesia (GIDJK11)).