Web Security Service Announcement Hong Kong (GCNHK) Maintenance March 22, 2021
Scheduled Maintenance Report for Symantec Web Security Service
Completed
Please be advised that the date/time for this maintenance has been changed. A new posting will be issued with complete details.
Posted Mar 22, 2021 - 14:19 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Mar 22, 2021 - 10:00 UTC
Scheduled
The Hong Kong (GCNHK) WSS site will undergo maintenance beginning on March 22, 2021 starting at 10:00 UTC, lasting for a duration of up to 12 hours.

• Expect the site to be completely unavailable during the maintenance window.
• No IP address changes will occur with this maintenance.
• Carefully review the information below to avoid disruption of service.

Ingress IP Addresses
The IP addresses you forward traffic to for filtering.

All access methods:

  • 103.246.38.164 - NO CHANGE

    Egress IP Addresses
    The IP addresses WSS will use to access content on your behalf and to deliver filtered content to your users. If you use application or firewall access control lists, update those lists prior to the maintenance.

  • 103.246.38.0/24 - NO CHANGE

    Impact
    Expect the site to be completely unavailable during the maintenance window.

    Required Action by Connection Method
    • IPsec: Switch to your secondary tunnel prior to the maintenance window.
    • WSS Agent and Unified Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
    • SEP Agent: User traffic will be automatically redirected by the service to the nearest alternate site during the maintenance window.
    • Explicit proxy and proxy forwarding: Customers directing traffic to proxy.threatpulse.net will be automatically redirected by the service to the nearest alternate site during the maintenance window.

    WARNING:
    Any customer, regardless of connection method, with a configuration pointing to a specific site or IP address must manually failover to a secondary site during the migration window to avoid an outage. Explicit redirection should never point to an IP address. Only IPsec connections should be directed to IP addresses.

    Support
    Questions? Contact technical support by visiting: https://support.broadcom.com/security.

    For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://wss.status.broadcom.com.
  • Posted Mar 05, 2021 - 22:55 UTC
    This scheduled maintenance affected: Data Centers - Asia Pacific (Hong Kong (GCNHK1)).