On November 17, 2020, approximately between 22:30 UTC and 23:53 UTC, customers connecting via the Shanghai (SHA1) Data Center may have experienced degraded performance or disconnects when accessing sites outside of China. The cause of this issue has been addressed and full service restored.
Symantec maintains standing maintenance windows on Tuesdays, Wednesdays, and Thursdays beginning at 18:00 (21:00 for Japan) and ending at 06:00, and all day on Saturdays. All times are local data center time. Maintenance conducted during these times is very low impact and therefore, no customer action or preparation is required.
This page is for notification purposes only and does not relate to Service Level Agreements (SLA).