Web Security Service

Service availability and scheduled maintenance for Web Security Service.

Service-wide Maintenance July 18, 2018 through July 31, 2018
Scheduled Maintenance Report for Web Security Service
Completed
The scheduled maintenance has been completed.
Posted Jul 31, 2018 - 06:00 UTC
Update
Day 10 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Dubai, New York, Virginia, Toronto, Chicago, Sydney, Tokyo, Milan, Stockholm, London-South, Sao Paulo, and Mumbai.
Posted Jul 31, 2018 - 02:54 UTC
Update
Day 9 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Santa Clara, New York, Denver, Virginia, Montreal, Mexico, Milan, Oslo, Tel Aviv, Dubai, Tokyo, Madrid, London-South, Amsterdam, New Zealand, Sydney and Frankfurt.
Posted Jul 30, 2018 - 02:47 UTC
Update
Day 8 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

London-West, Seattle, Milan, Dallas, Chicago, Denver, Virginia, Miami, Chennai, Mumbai, Helsinki, Singapore, Tokyo, Madrid, London-South, Amsterdam, and Frankfurt.
Posted Jul 27, 2018 - 02:38 UTC
Update
Day 7 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Miami, Toronto, Santa Clara, New York, Dallas, Montreal, London-South, Virginia, Sydney, Denver, Chennai, Singapore, Frankfurt, Johannesburg, London-West, Sao Paulo, Stockholm, Chicago.
Posted Jul 26, 2018 - 02:24 UTC
Update
Day 6 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

New York, Seattle, Dallas, London-West, Paris, Miami, Sydney, Virginia, Chennai, Hong Kong, Frankfurt, Johannesburg, Madrid, Stockholm, London-South, Sao Paulo and Chicago.
Posted Jul 25, 2018 - 02:19 UTC
Update
Day 5 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Frankfurt, México City, Milan, Montreal, New Zealand, New York, Sydney, Dallas, Chicago, Sao Paulo, Hong Kong, Singapore, Chennai, Dubai, London-South and Amsterdam.
Posted Jul 24, 2018 - 02:15 UTC
Update
Day 4 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Dallas, New York, Seattle, Denver, Chicago, Montreal, Singapore, Mumbai, Stockholm, Helsinki, Johannesburg, London south, London West, Paris, Frankfurt, and Chennai
Posted Jul 23, 2018 - 02:52 UTC
Update
Day 3 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Buenos Aires, Virginia, Chicago, Dallas, Seattle, Sao Paulo, Mexico City, New York, Johannesburg, London south, London West, Amsterdam, Paris, Frankfurt, Seoul, Chennai, Taipei and Dubai
Posted Jul 20, 2018 - 02:55 UTC
Update
Day 2 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Chicago, Dallas, Seattle, Sao Paulo, Miami, Santa Clara, Johannesburg, London south, Zurich, Frankfurt, Seoul, Singapore, Shanghai, Mumbai, Chennai, Paris, Taipei and Dubai
Posted Jul 19, 2018 - 15:04 UTC
Update
Day 1 of the regular system maintenance on WSS has begun.

Timing
All maintenance will occur between 21:00 and 06:00 local data center time.

Service Impact
Data Pods will be upgraded in rotation, preserving service at each data center at all times. This maintenance will be performed within the following Data Centers today:

Virginia, Chicago, Dallas, Seattle, London West, London South, Milan, Amsterdam, Frankfurt, Singapore, Mumbai and Chennai.
Posted Jul 18, 2018 - 03:50 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jul 18, 2018 - 00:00 UTC
Scheduled
On July 18 2018, we will be conducting regular system maintenance, completing on July 31 2018. During this maintenance event all services will remain operational and available.

New Features and Enhancements
• System-wide improvements for stability and performance.

Impact
This maintenance will be performed on all data pods within the service. Data Pods will be upgraded in rotation, preserving service at each data center at all times*.
*Johannesburg, Oslo, Buenos Aires, and Tel Aviv will remain down while being upgraded.

Action required
The following describes what happens to connected clients, depending on access method used:

• Explicit proxy / Unified Agent / Proxy Forwarding: The service automatically redirects connections to active data pods within the same data center or geographic location. This is for information only, and the customer does not need to take any action.
• IPSec: A short fail-over delay may occur as the load balancer directs traffic to another active data pod within the data center. This is for information only, and the customer does not need to take any action*.
*The creation of a backup tunnel to another data center (if not already configured) prior to the deployment is recommended for customers connecting to Johannesburg, Oslo, Buenos Aires, and Tel Aviv.

Schedule
The maintenance window will begin on July 18 through July 31 2018.

All maintenance will occur between 21:00 and 06:00 local data center time.
Posted Jul 12, 2018 - 21:26 UTC